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Christmas is over - time to have fun making your returns.

Darrell Fusaro (January 05, 2012)
This simple practice transforms the burden of returning gifts into a wonderful adventure where you get to participate as an undercover agent of good will.



Yes the day after Christmas is the busiest day of the year for returns and exchanges.  Just imagining the lines at customer service is agonizing.  However, if you've received a gift that isn't 100% and it needs to be returned or exchanged there is a way to make it fun.  It's simple; add a positive note for the next customer who buys the item you're exchanging.  For instance; If it's an article of clothing, stick the note in a pocket, a book - slip the note between the pages.  If its an appliance slide your message in the box through the narrow slit where the box is sealed.  If you've opened the box, then before you reseal it place the note in the instruction manual or right on top of the item.  Now if it is an item that is defective and needs to be replaced add a positive note complimenting the employee who will receive it back at the factory.  If some of your friends have items to return as well become partners in crime.  If you've got kids, get them involved.  They'll love doing this with you.  It's always more fun when you have an army of co-conspirators.

This simple practice transforms the burden of returning gifts into a wonderful adventure where you get to participate as an undercover agent of good will.  Long after you've made your returns you'll find yourself reflecting back on your mission and smiling as you wonder how your unexpected surprise was received.

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